At Voraxy, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and documentation (if applicable).

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received defective).
• Personalized or custom-made items.
• Gift cards.
• Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
• For all other returns, customers are responsible for return shipping fees unless otherwise stated.

Order Cancellation

Orders can be canceled only before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.